General Questions
List Services Questions
Accounting Questions
Sales Questions
Customer Support Questions
Miscellaneous Questions
General Questions
Q: How do I contact Qualified Address?
A: Contact information for different departments at Qualified Address is found on the
contact page of our website. There are options for contact us via phone, fax, postal mail, or email. The preferred method of contact is email, but you are welcome to contact us via any of the options available.
Q: Do you provide list services for countries besides the United States?
A: Presently we only provide list services for US addresses. Our software will simply ignore any addresses outside the United States when scrubbing and standardizing. We plan on releasing support for other countries in the future.
Q: How do you keep your prices so low?
A: We are able to keep our prices lower than our competitors because all of our products and services are available exclusively over the internet. Most of our competitors provide their services only via desktop software that you install on your personal computer or server. Since the data has to be updated monthly or bi-monthly, you are paying to have the software mailed to you 6 to 12 times each year or risk losing the ability to use some of the features of the software. Our services are available online, which means that you have no software to install, never have to worry about updates (we do that for you), and don't need any new hardware.
Q: How often do you update your software?
A: Depending on the type of data, we receive updates to our software either monthly or bi-monthly from the USPS.
Q: How can I find out more about your company?
A: We have information, such as company history, contact information, and press information, in the
company section of our website.
Q: Who are your customers?
A: We have a wide variety of customers in our base including small and large businesses, non-profit organizations, mailing houses, government agencies, and educational institutions.
Accounting Questions
Q: What methods of payment do you accept?
A: We accept payment via credit card (MasterCard, Visa, American Express or Discover), check, or money order. The preferred method of payment is via credit card on our website. If you prefer not to enter your credit card over the internet, you can
contact our sales department and pay via credit card over the phone.
Q: How do I pay by check or money order?
A: If you would like to pay by check or money order, you will need to send a purchase order to our accounting department. These can be faxed to . Once we receive the purchase order, we will send out an invoice. Please send checks to . Because of the nature of our products, services will not be available until payment is received. If you need to receive access to your services immediately we recommend paying via a credit card on our website.
Q: How do I receive a refund for your services?
A: Because of the nature of our services we do not offer refunds to customers. If you were not satisfied with our services for any reason, please
contact our customer support department. Your satisfaction is important to us, and we will work with you to make sure that you are satisfied.
Sales Questions
Q: How do I contact your sales department?
A: Visit the
contact sales page on our website for the different options available to contact our sales department. You can contact sales via phone or email.
Q: How can I receive a quote for your services?
A: Quotes for our services can be obtained by adding the desired products to your cart and printing a quote from the
shopping cart page on the website or by contacting our sales department.
Q: Can you recommend a product or service to suit my needs?
A: Yes! Simply
contact our sales team and let us know your goals and we'll recommend the services that are right for you.
List Services Questions
Q: What software and hardware is required to use your products & services?
A: In order to use the products and services available from Qualified Address you will need an internet connection that allows you to upload and download lists and a compatible browser (Internet Explorer, Firefox, or Safari). No other software or hardware is required to use our services and they are compatible with both a Mac and PC.
Q: Is your product software that is installed on my computer?
A: No. The main benefit of Qualified Address is that all our services and products are available online. That means that you will not have to wait for software to arrive in the mail, you won't have to worry about updating the software each month, and you won't have to invest in expensive hardware to use our services.
Q: Will I receive your software in the mail?
A: No. Our software is available online only. That means that you will not have to wait for software to arrive in the mail, you won't have to worry about updating the software each month, and you won't have to invest in expensive hardware to use our services. They're much faster too, since they run on a top-of-the-line server instead of your desktop computer!
Q: Are your products CASS Certified by the USPS?
A:
Qualified Address Certified Scrubbing™ is CASS Certified™ by the USPS®. If you process your list with this service you will received PS Form 3553 CASS Summary Report and your list will be able to qualify for an automation discount.
Q: How secure are your services? Will you keep my address list?
A: Qualified Address is committed to data security - our business depends on it. When you send us your data, we recognize that it continues to belong to you and your company. When you are finished with our services, please send us an email if you'd like your data removed from your account. We will remove all copies of the data from our server promptly.
Q: What is the turnaround time for Qualified Address Scrubbing?
A: The turnaround time depends on the number and size of the address lists currently in the queue, but in most cases you can expect to have your list returned within a few minutes.
Q: What file formats does Qualified Address Scrubbing support?
A: Qualified Address Scrubbing can process files that are in the following formats: Tab Delimited, XML, Comma Delimited (CSV), MS Access, MS Excel, Multi-character Delimited, Single-character Delimited.
Q: Will you return the non-address information, such as ID numbers, that I submit?
A: Yes. Our software will append updated address information to your current list and return all columns submitted with your processed file. When uploading your file, make sure to match any non-address fields you'd like to include in the finished file to the "other" option.
Customer Support Questions
Q: How do I contact customer support?
A: Information for contacting the support department via email is found on the
support main page. If you'd prefer to leave a voicemail for our support team, you can call and request a call back. Please leave your name, account email address, phone number, the best time to reach you, and any details that would assist our support team with troubleshooting your issue. We will respond as soon as we have an answer to your question.
Q: How do I upload a list to processing?
A: Detailed information for uploading a file into your account is found in the User's Guide for the respective product.
Q: How do I assign services to my uploaded address list?
A: Once you have uploaded your list, you can assign services to the list by visiting the List Management Center in your account and selecting the list you'd like to submit for processing. Then, check the boxes next to the services you'd like performed on the list and click "submit."
Q: How do I download my list when it is ready?
A: You can download your list by visiting the List Management Center in your account and clicking on "Download" next to the list you would like to download. If no download link is available the list has either not been processed or is currently being processed.
Q: How will I know when my list is ready to be downloaded?
A: You will receive an email at your account email address when your list is ready to be downloaded.
Miscellaneous Questions
Q: How do I create a Qualified Address account?
A: Creating an account on QualifiedAddress.com is quick, easy, and free. Your account gives you access to many services and features on our website. You can create your free account by visiting the
new account page on our website and entering your name and email address.
Q: How do I subscribe to your newsletter?
A: You can subscribe to our newsletter by filling out our
newsletter signup form.
Q: Can I mail you my address list on a CD?
A: If you prefer to mail your list on a CD for processing, mail it to . Include your name, phone number, and account email address with your submission. Please allow 2 to 4 weeks for the list to show in your account.
Contact our sales team if you need expedited services or have any questions.
Q: Can you mail me my processed list?
A: We do not mail out copies of your processed list via postal mail. Processed lists are available for immediate download by
logging into your account.
Q: How do I reset my password?
A: You can reset your password by visiting
the 'Forgot My Password' page and entering your email address. You will receive an email with a "password reset token" that you can use to enter a new password.
Q: Could you email me my password?
A: As a security precaution our support reps are not able to access your password. If you never received your password after creating an account, we recommend first checking your 'bulk email' or 'spam' folder. You can also create a new password by visiting
the 'Forgot My Password' page and entering your email address. You will receive an email with a "password reset token" that you can use to enter a new password.
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